The City of Kelowna香蕉视频直播檚 newest employee has been uploaded and they香蕉视频直播檙e ready to answer frequently asked questions about the city香蕉视频直播檚 COVID-19 response.

Citybot, a chatbot program designed to simulate a human-like conversation, now resides on the homepage of the city香蕉视频直播檚 website. Launched Dec. 7, the city says the bot responded to more than 200 COVID-19-related questions. Currently, the bot has not yet been programmed to discuss non-COVID topics.

香蕉视频直播淩ight now, the Kelowna Citybot is programmed to answer questions about COVID-19 and is being monitored and trained by staff to become better over time,香蕉视频直播� said Andreas Boehm, intelligent cities manager at the City of Kelowna. 香蕉视频直播淲e wanted to start small because we are still learning, as is the chatbot. Citybot doesn香蕉视频直播檛 know it all, but it will do its best to provide good customer service anytime, day or night.香蕉视频直播�

In the future, the city plans to expand Citybot香蕉视频直播檚 abilities to include more city business and potentially integrate the bot with online city services.

香蕉视频直播淓ventually, we香蕉视频直播檇 love to see the Citybot not only provide accurate answers to users香蕉视频直播� questions but also be able to do things on their behalf, like report an issue or register for a recreation program,香蕉视频直播� said Boehm. 香蕉视频直播淏ut, if we are dreaming big, we香蕉视频直播檇 love to see Citybot become a voice-activated option with enhanced accessibility for tapping into city information and services.香蕉视频直播�

To try out the bot, visit and click on the chat icon on the bottom right side of the screen.

READ MORE: Kelowna Regional Transit to receive $7.3M in provincial, federal grant

Do you have something to add to this story, or something else we should report on? Email: michael.rodriguez@kelownacapnews.com

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