Readers of the Ï㽶ÊÓƵֱ²¥ Facebook page reacted to the news Sears was closing stores, including in Kelowna, when the story was posted at kelownacapnews.com. Here are some of the comments:
Lynne Zomers:
I think online shopping is killing the major stores. Personally I like to try before I buy, then donÏ㽶ÊÓƵֱ²¥™t have to return and re-buy. Not to mention I enjoy the shopping experience with friends.
Diane Lartigue:
People talk about the service in SearsÏ㽶ÊÓƵֱ²¥¦we have the best customer service. My husband and I renovated our bathroom lately and had to buy the bathtub, sink and so on. We went to Home Depot and no one looked at us, we were dropping a lot of money in there and none helped so we walked. So customer service is all over just not at Sears and I have to say they go overboard to help customers.
Avie Hoover:
IÏ㽶ÊÓƵֱ²¥™m going to miss all of my co-workers so much. And equally, so many amazing customers that IÏ㽶ÊÓƵֱ²¥™ve gotten to care about over the last 13 years. ItÏ㽶ÊÓƵֱ²¥™s so sad.
Roy Parkinson:
Sears doomed themselves when they switched from middle class home and garden/appliances/tools and yard machines to HBC style high end clothing/cosmetics/home furnishings only.
Karen Moore:
Sears lost business when their customer service got way too bad. People wonÏ㽶ÊÓƵֱ²¥™t buy when they donÏ㽶ÊÓƵֱ²¥™t get the service they need. ItÏ㽶ÊÓƵֱ²¥™s a shame because it used to be a good company.
Carol Dycke:
One more store gone. Online shopping will kill all the bigger stores. I think the smaller stores stand a better chance of surviving.