The first sentence of a column I was writing about BC Ferries being chronically late had just been typed out when a BC Ferries tweet popped up in my feed warning that some of its sailings were possibly in peril.
Womp, womp.
The tweet went up Thursday (Feb. 2) warning that 㽶Ƶֱexpected adverse㽶Ƶֱ weather conditions might cancel some of the Queen of New Westminster sailings.
The Queen of New Westminster seems to be a troubled vessel based on what I㽶Ƶֱve seen since I started making regular ferry trips since November 㽶Ƶֱ with many sailings being late or outright cancelled.
I fell victim recently to the Queen of New Westminster with delays on my trip to Vancouver and then two days later on my return trip to Victoria.
Good times. (Wouldn㽶Ƶֱt have been so bad if the Swartz Bay food wasn㽶Ƶֱt so disappointing.)
But what does BC Ferries owe me and others who are routinely victimized by disrupted sailings?
That㽶Ƶֱs the question I㽶Ƶֱm pondering after hearing from a bunch of disgruntled BC Ferries passengers.
Friday㽶Ƶֱs issues are related to weather. That seems to be an issue during the winter, although it doesn㽶Ƶֱt seem to hit all of the sailings. Perhaps some boats are better equipped to handle weather issues than others?
Then there㽶Ƶֱs the issue of mechanical issues or 㽶Ƶֱstaffing㽶Ƶֱ shortages 㽶Ƶֱ two reasons I㽶Ƶֱve seen listed by BC Ferries on its Twitter account.
㽶ƵֱI㽶Ƶֱm sick of it,㽶Ƶֱ said Victoria resident Fred last week when the announcement of a delay was made at the Swartz Bay terminal. I chatted with him as we both fumed.
Then he suddenly started to yell at the ferries workers.
㽶ƵֱI㽶Ƶֱve lost so much time because of these delays or cancellations. You owe us for all of that lost time!㽶Ƶֱ
I was taken aback at the outburst. Then I realized the workers couldn㽶Ƶֱt actually hear him.
Reader Paul Scott responded to my recent article about a local couple getting 㽶Ƶֱevicted㽶Ƶֱ from the Swartz Bay terminal after arguing with staff for not allowing them on the boat because they were four minutes late.
RELATED:
㽶ƵֱThe article forgot to mention the amount of times the ferries are late,㽶Ƶֱ wrote Scott. 㽶ƵֱYou must be one hour to 30 minutes at the terminal before your scheduled sailing time. I have been at the ferry terminal on time, yet the ferry is anywhere from 15 minutes to four hours late. There is no compensation for the people sitting in the heat or cold waiting. If the rule is you must be on time, should it not be the same for the ferry corporation? 㽶Ƶֱ We are forcing the airlines to be responsible for their running of the business, should not the other means of transport also be responsible? After all, it is essential service. I think the ferry corporation has forgotten who pays their wages.㽶Ƶֱ
Scott even suggested passengers file some sort of court action.
That feels extreme.
But is it really unthinkable to suggest passengers get some kind of credit for a future voyage? I㽶Ƶֱm kidding, of course, because in no way would BC Ferries do that for being a few minutes late 㽶Ƶֱ or even 30 minutes. The scope of the compensation would be too big based on how unreliable the service is.
In the meantime, passengers will just have to continue to suffer with that lost time.
Chris Campbell is an editor with Black Press Media who works in the Victoria newspaper hub. You can follow him on Twitter and Instagram @shinebox44.
Do you have a story tip? Email: chris.campbell@blackpress.ca.
Follow us on and and like us on