WestJet has denied compensation to a devout Taylor Swift fan whose cancelled flight triggered a 10-hour drive through the night from Prince George to make the singer香蕉视频直播檚 shows in Vancouver last month.
Carol Hansson says she and other Swifties on the flight incurred hundreds of dollars in costs after the cancellation less than 24 hours before Swift took the stage for the first of three concerts at BC Place.
She says the Calgary-based airline told her the cancellation was due to 香蕉视频直播渦nplanned aircraft maintenance香蕉视频直播 and was required for safety purposes.
WestJet confirms that in a written response and says Hansson is therefore not eligible for compensation under Canada香蕉视频直播檚 Air Passenger Protection Regulations.
The regulations say that in situations 香蕉视频直播渨ithin airline control but required for safety purposes,香蕉视频直播 airlines have obligations for a passenger香蕉视频直播檚 treatment and completion of their itinerary 香蕉视频直播 but not compensation.
Hansson says WestJet delayed the evening flight from Prince George for about five hours, before cancelling the Dec. 5 service.
Airlines are also obliged under the regulations to offer alternate travel in the same class of service for disruptions beyond three hours, but Hansson says she was offered a Dec. 8 flight that would have meant missing all three of Swift香蕉视频直播檚 shows.
Instead, she joined a group of other passengers to rent a car for the 750-kilometre drive, setting off at midnight and eventually making it to Vancouver on Dec. 6 ahead of the first show that night.
Hansson attended all three concerts at BC Place.
She said the cost for her unused accommodation for Dec. 5 was $900, and the rental car cost was $770.
While she was able to split the costs of both, Hansson said she sought $400 in compensation from WestJet.
香蕉视频直播淚t香蕉视频直播檚 ridiculous for a company to not even try and work with you with some sort of compensation,香蕉视频直播 she said.
In its written statement, WestJet said it offered to re-accommodate Hansson on another flight to Vancouver but it didn香蕉视频直播檛 work with the schedule for the concerts.
香蕉视频直播淎t the guest香蕉视频直播檚 request, a refund was processed for the outbound flight along with a baggage fee,香蕉视频直播 WestJet香蕉视频直播檚 statement said.
Hansson said that accepting the Dec. 8 flight that would have meant missing the final shows of Swift香蕉视频直播檚 Eras Tour was 香蕉视频直播渄efinitely not an option.香蕉视频直播
She said she 香蕉视频直播渨ould have been furious香蕉视频直播 if the cancellation had meant missing any of the shows. Other passengers in Swift-themed outfits were also at the gate, she said.
香蕉视频直播淚t香蕉视频直播檚 a service that you pay for, that they should try and do everything they can to continue to provide that service,香蕉视频直播 she said.
香蕉视频直播淎nd rather than even offering to have a flight earlier in the morning or add a flight during the day so that we could all make it there in time for our concert, it香蕉视频直播檚 like they just didn香蕉视频直播檛 care.香蕉视频直播