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Kootenay kidney patient awaiting Air Canada refund

Dan Ervin has waited for an Air Canada refund since his kidney transplant was cancelled in August
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(Images: AirCanada.com)

Nobody wants to wait months for a refund cheque.

Especially if that cheque was a loan from a friend in the first place.

Dan Ervin lives in Trail and has been waiting for a kidney transplant for six years; however luck was in Ervin香蕉视频直播檚 favour and a call came in August that a donor was available.

But the clock was ticking, because in order to receive a new kidney, Ervin had to get to Vancouver from Trail within 12 hours.

He lives on a small disability pension, money is tight and the plane ticket would cost hundreds of dollars Ervin didn香蕉视频直播檛 have.

The next flight out of the West Kootenay Regional Airport was via Air Canada at the price of $323.53, one-way.

So Ervin香蕉视频直播檚 good friend, a senior on a fixed income, saved the day. The man drove Ervin to the airport and paid $323.53 by debit for the Vancouver-bound flight.

Unfortunately, before Ervin could board, he received a call from Vancouver informing him the kidney was no longer available and the transplant cancelled.

Understandably upset, the men returned to the Air Canada desk and asked for a refund as the medical flight was no longer needed.

Ervin says they were told a refund could not be issued right away. Instead, they would have to wait for it to be processed at the corporate office, and a cheque would be mailed out.

Now mid-October, he is still waiting for the $323.53 refund.

Being out the money is a real hardship, because by the time Ervin pays rent and food, there香蕉视频直播檚 nothing left to start paying back his friend.

香蕉视频直播淚香蕉视频直播檝e been calling them (Air Canada) every week for the last two months,香蕉视频直播 says Ervin, clearly frustrated. 香蕉视频直播淎ll I香蕉视频直播檓 getting is the run around, a wooden voice comes on the line and says, 香蕉视频直播榶our request is being processed and the cheque will be coming in the mail香蕉视频直播.

That香蕉视频直播檚 exactly what it (phone recording) says 香蕉视频直播 and it香蕉视频直播檚 hard because the people who loaned me the money did it as a favour to me, they are seniors and on a fixed income too.香蕉视频直播

The Trail Times contacted Air Canada media relations Thursday, the company responded by email that afternoon, citing concern. The email stated the Air Canada Customer Relations team would be in touch with Ervin.

By late Saturday afternoon, Ervin says he has not yet been contacted by Air Canada.



Sheri Regnier

About the Author: Sheri Regnier

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