The president of London Drugs doesn㽶Ƶֱt know why the company was targeted in a cyber attack that forced it to close its stores for more than week, but Clint Mahlman says hackers with sophisticated methods are 㽶Ƶֱconstantly probing for weaknesses㽶Ƶֱ of online systems.
Mahlman said in an interview that the Richmond, B.C.-based pharmacy and retailer had been preparing for such a situation for years, and they shut down immediately after the cybersecurity breach was discovered April 28 in order to contain the threat.
Since then, Mahlman said London Drugs has been working with cybersecurity experts to 㽶Ƶֱmethodically go through every system㽶Ƶֱ and bring them back online in a secure way.
㽶ƵֱWe won㽶Ƶֱt reopen a system until we have the confidence that it is as good as we can possibly make it,㽶Ƶֱ he said.
He said the company has no evidence to suggest that customer data was compromised.
Mahlman said he has no knowledge if the breach might be connected to B.C. Premier David Eby㽶Ƶֱs announcement late Wednesday that the province had detected 㽶Ƶֱsophisticated cybersecurity incidents㽶Ƶֱ involving government networks.
Mahlman wouldn㽶Ƶֱt share 㽶Ƶֱdetails of any interactions with the threat actors.㽶Ƶֱ
He said he㽶Ƶֱs sorry that the company couldn㽶Ƶֱt release more details in the days after the incident, but they didn㽶Ƶֱt want to give the attackers any leverage.
㽶ƵֱThe cybersecurity experts deal with these people all the time, and as such, they see certain behaviours from certain threat actors,㽶Ƶֱ he said.
Mahlman said hackers look at media reports about the cyber attacks, assessing whether the company is aware of the extent of the breach and its ability to recover.
㽶ƵֱThey use that information to either sustain their attack or leverage in some sort of way against the company.㽶Ƶֱ
London Drugs will not knowingly give hackers that leverage, Mahlman said.
㽶ƵֱWe apologize to the media and our customers that we couldn㽶Ƶֱt have given more details that they want, but that㽶Ƶֱs our commitment to the safety and security of our systems and our customers.㽶Ƶֱ
London Drugs said on Tuesday that all 79 of its stores in B.C., Alberta, Saskatchewan, and Manitoba had reopened, and Mahlman said it was a 㽶Ƶֱvery big step㽶Ƶֱ to shut down its systems companywide to 㽶Ƶֱcontain and mitigate any potential damage.㽶Ƶֱ
㽶ƵֱThe level of sophistication and expertise of these international cyber threat actors is significant,㽶Ƶֱ Mahlman said.
In the B.C. government incident, Eby said provincial authorities were working with the Canadian Centre for Cyber Security and other agencies to determine the extent of the problem, but there was currently no evidence that sensitive information had been compromised.
Mahlman said the investigation was ongoing with the help of cybersecurity experts from across the continent, and more work needed to be done to determine what information could have been accessed.
㽶ƵֱWe㽶Ƶֱve never had to shut down all our stores before,㽶Ƶֱ Mahlman said. 㽶ƵֱI think the public may be shocked to know, and this is far from unique to London Drugs.㽶Ƶֱ
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