An Abbotsford charter coach operator says she is one of many drivers who could be sidelined by a bureaucratic backlog.
Katharine Wallace has been on medical unemployment since the beginning of June, after a diagnosis of obstructive sleep apnea. The diagnosis meant her licence had to be revoked. Since then, her doctor has cleared her to return to work. It香蕉视频直播檚 been several weeks now, and no sign of her licence being reinstated.
香蕉视频直播淚 phoned ICBC to inquire about the process,香蕉视频直播� she said. 香蕉视频直播淚 was advised that they were 100 days backlogged and working on submissions from April 11.香蕉视频直播�
Wallace has done the math and that puts her case into a worker香蕉视频直播檚 hands around February 2024. Her unemployment coverage ends at the end of October, and according to her physician, she can do her job.
香蕉视频直播淭his is untenable,香蕉视频直播� she said. 香蕉视频直播淭he fallout from this issue could be catastrophic for me as I am behind the eight-ball, so to speak. I do not wish to become a statistic and I feel quite powerless.香蕉视频直播�
Wallace has even reached out to her MLA, Bruce Banman, for help. She香蕉视频直播檚 waiting to hear if anyone can possibly speed things up, and in the meantime, has found alternative work to pay the bills.
香蕉视频直播淚 do not know how many people within ICBC process medical documentation but that means there are many others ahead of me who are being held up as well,香蕉视频直播� she said.
When asked about the apparent backlog, an ICBC media spokesperson clarified that medical issues are handled by RoadSafetyBC, which is operated by the provincial government.
The RoadSafetyBC website explains that its 香蕉视频直播淒river Fitness Program team reviews all driver medical fitness cases.香蕉视频直播�
香蕉视频直播淭he team includes intake agents, adjudicators and case managers who are nurses. Adjudicators make most driver fitness decisions, but case managers decide on complicated cases and consult with adjudicators.香蕉视频直播�
The team follows the when making driver medical fitness decisions.
The Ministry of Public Safety and Solicitor General responded to an email regarding the file, noting RoadSafetyBC cannot speak to any individual香蕉视频直播檚 file, and that they review more than 200,000 medical assessments a year.
香蕉视频直播淒river Medical Fitness files are triaged by the program based first on medical urgency and then reviewed in the date order they are received,香蕉视频直播� the ministry explained via email. 香蕉视频直播淎s drivers have a wide range of medical conditions, it is difficult to estimate time frames for reviews, due to the unique nature of each file.香蕉视频直播�
Like many other backlogs, this one is partly due to the pandemic.
香蕉视频直播淎t the onset of the pandemic, medical assessment requirements were halted, but now have been restarted, with the result that the volume of medical assessments are currently higher than usual,香蕉视频直播� the email continued.
Still, there may be hope for Wallace, and others like her.
香蕉视频直播淒ue to the higher than usual program volumes as well as some medical complexities, depending on the individual circumstances some cases can take around 100 days to be processed; there is however an escalatory procedure for case review for drivers who are without a driver香蕉视频直播檚 license and have communicated to us that a lengthy delay in review may cause extreme hardship such as loss of job, significant financial loss, etc.香蕉视频直播�
RoadSafetyBC is also working on digitizing and transforming Driver Medical Fitness 香蕉视频直播渢o increase the efficiency of the program and ensure increasing volumes can be managed while meeting service demands.香蕉视频直播�
The project aims to reduce processing times and backlogs, improve customer service and communication, and improve tracking and reporting of data through automated information collection methods, they stated.
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