In April 2007, 17-year-old Jeff Surtel left his home in Mission at midnight on a bicycle and hasn香蕉视频直播檛 been seen since.

Over 16 years later, his family is still searching for answers.

Gary and Dawn Surtel, Jeff香蕉视频直播檚 parents, say until they find out what happened and get closure, the pain will never end for them.

香蕉视频直播淚t香蕉视频直播檚 probably any parent香蕉视频直播檚 worst nightmare basically. It doesn香蕉视频直播檛 get any worse,香蕉视频直播� Gary said.

Gary and Dawn reached out to Please Bring Me Home to help find new leads in a case that has gone cold.

Please Bring Me Home was founded in 2018 with the aim of soliciting anonymous tips regarding cold missing person cases across Canada.

香蕉视频直播淎ny time we can get Jeff out there in public香蕉视频直播檚 thoughts again, it香蕉视频直播檚 a good thing. Maybe someone is holding back on some information and due to passage of time, maybe they香蕉视频直播檙e willing to bring information forward now,香蕉视频直播� Gary said.

Jeff is described as 6香蕉视频直播�1 with brown hair and eyes and several moles on the left side of his cheek. At the time of his disappearance, he was wearing dark blue jeans, a navy blue t-shirt, a navy hoodie and black runners.

His bike is described as a blue CCM mountain bike with yellow front forks.

For Angela Heino, Surtel香蕉视频直播檚 disappearance is her first case as a volunteer investigator with Please Bring Me Home.

Heino香蕉视频直播檚 background is in nursing and education. She currently works as a nursing teacher at BCIT but has built a background in forensics over the years.

She香蕉视频直播檚 passionate about the work and says she香蕉视频直播檚 honoured to be able to help in any way she can.

香蕉视频直播淚香蕉视频直播檓 drawn to the case because it is so complex, I think. Jeff disappeared in April of 2007 and there香蕉视频直播檚 been really 香蕉视频直播�nothing that substantial to indicate what happened to him. Both he and his bicycle that he was riding at the time have not been located,香蕉视频直播� Heino said.

She was assigned the case by the Please Bring Me Home leadership team.

Heino has reviewed all of the available information 香蕉视频直播� including the intake interviews 香蕉视频直播� but also anything that香蕉视频直播檚 publicly available. She says volunteer investigators work collaboratively with law enforcement whenever possible because the goal is strictly fact-finding.

香蕉视频直播淥ur purpose is to find information or uncover information that could help move the case forward and bring some answers,香蕉视频直播� she said.

As she takes on the case, Heino is exploring all avenues. She has spoken with anyone willing about information they may know about the situation or the context that led to his disappearance.

Heino says the family is hoping for some information that could help the case progress forward, and bring some much-needed answers in what has been a painful situation.

香蕉视频直播淭hey香蕉视频直播檝e been very kind. They have been helpful and as a parent myself, I can imagine few situations more excruciating than not knowing where your child is,香蕉视频直播� Heino said.

Heino always feels humbled when speaking with the family. She says she香蕉视频直播檚 trying to understand the situation from their perspective and find out more about Jeff as a person.

香蕉视频直播淚t香蕉视频直播檚 not an easy process, but it香蕉视频直播檚 such an important one,香蕉视频直播� Heino said.

She made the trip Mission to familiarize herself with the geography of the area and made connections both intentionally and unintentionally.

香蕉视频直播淎ny kind of little piece of information can be significant and so, really investigation is about the connection that you make with people and then the conversations that you have,香蕉视频直播� she said.

As a new investigator, Heino says it can be challenging to know how much to push or be patient. The amount of time that has elapsed since Jeff香蕉视频直播檚 disappearance is also a hurdle.

香蕉视频直播淪ometimes the memory that people have fade over time,香蕉视频直播� Heino said. 香蕉视频直播淪ometimes it香蕉视频直播檚 difficult to remember some of the unique standout pieces of information that, when something occurs much more recently, are easier to retrieve and recall. But when this much time has elapsed, it becomes difficult for anyone who might know or determination to remember.香蕉视频直播�

The lack of information about what happened to Jeff after he was last seen leaving with his bicycle also makes the investigation more complex.

香蕉视频直播淚 think there香蕉视频直播檚 just so many potential scenarios of what might have occurred but no clear sense of 香蕉视频直播攃urrently, from my perspective香蕉视频直播� what actually happened. And that香蕉视频直播檚 what we香蕉视频直播檙e hoping to try to understand and get information on,香蕉视频直播� she said.

香蕉视频直播淭hat is so puzzling me because one would have hoped that there would have been some trace or some evidence that pointed us to one particular scenario or another.香蕉视频直播�

The Surtels say there have been extensive searches of the Fraser River and a sonar search underneath the Mission Bridge.

香蕉视频直播淭he fact that his body has never been found is a positive thing. Until that happens, we香蕉视频直播檙e considering him to be alive and out there,香蕉视频直播� Gary said.

Jeff Surtel香蕉视频直播檚 disappearance remains an open and active Mission RCMP investigation.

香蕉视频直播淚香蕉视频直播檝e done everything that I can possibly think of searching for Jeff. I香蕉视频直播檓 at a loss as to what more I could do or could have done. All we can really hope for is someone to come forward,香蕉视频直播� Gary said. 香蕉视频直播淪omebody must know what happened to him 香蕉视频直播� if he香蕉视频直播檚 still around. Someone knows.香蕉视频直播�

Please Bring Me Home will continue with the investigation for as long as they need to move the case forward.