㽶Ƶֱ

Skip to content

49 harassment complaints at CSIS since 2021, 8 of them 㽶Ƶֱfounded㽶Ƶֱ

Documents released to Canadian Press underscore questions about workplace culture
web1_20240912130956-04132e39298257867ec8654cfa3b3acd9cf62063f948364d8d19fa7cf1db3bd9
David Vigneault, Director of the Canadian Security Intelligence Service (CSIS), prepares to appear before the Standing Committee on Procedure and House Affairs (PROC), studying the intimidation campaign against Members of Parliament, on Parliament Hill in Ottawa, on Tuesday, June 13, 2023. THE CANADIAN PRESS/Justin Tang

When Canada㽶Ƶֱs spy chief wrote a secret letter to the public safety minister last December 㽶Ƶֱ the week after a report emerged that two young women in the service had been sexually assaulted by a senior colleague 㽶Ƶֱ it came with a warning.

David Vigneault, then director of the Canadian Security Intelligence Service, told Dominic LeBlanc that he expected 㽶Ƶֱmore cases to surface in the coming weeks,㽶Ƶֱ and that he had to be 㽶Ƶֱtransparent㽶Ƶֱ about this with the minister

㽶Ƶֱ(We) will continue to make the difficult decisions required to make a safe workplace,㽶Ƶֱ he wrote, saying that the report by The Canadian Press had left staff 㽶Ƶֱreeling.㽶Ƶֱ

Vigneault, who stepped down in July, had reason to be concerned.

In the days after the report was published, Vigneault㽶Ƶֱs staff compiled tables for him showing there had been 49 alleged 㽶Ƶֱoccurrences㽶Ƶֱ of workplace harassment and violence at CSIS since 2021.

Only eight of these were deemed to have been 㽶Ƶֱfounded.㽶Ƶֱ

The Dec. 9 letter to LeBlanc, stamped 㽶Ƶֱsecret,㽶Ƶֱ and the tables in a Dec. 4 email were among documents provided to The Canadian Press in response to an access-to-information request.

The documents show how Vigneault and his staff responded to The Canadian Press report published on Nov. 30, in which CSIS officers made allegations of rape, bullying and harassment in the service㽶Ƶֱs B.C. physical surveillance office.

The statistics about workplace sexual harassment and violence were compiled as part of Vigneault㽶Ƶֱs preparations for an all-staff town hall meeting about the allegations on Dec. 5.

The tables and an explanation provided by CSIS show that 20 of the 49 㽶Ƶֱoccurrences㽶Ƶֱ since 2021/2022 were ongoing cases. Of the 29 that were 㽶Ƶֱresolved,㽶Ƶֱ three were withdrawn, while two ended in conciliation, six through an investigation and none through negotiation.

Eighteen, meanwhile, were resolved through the implementation of recommendations reviewed by an occupational health and safety committee.

The numbers were not announced to the 3,000-plus staff who attended the town hall meeting in person and virtually.

But in May, CSIS released an annual public report that said there were 24 ongoing harassment investigations in 2023, depicting this as a sign of success.

㽶Ƶֱ(A)lthough some would use this metric to criticize CSIS, we believe it is indicative of the advancements we have made to improve our workplace culture, as more employees are now placing their faith and confidence in CSIS㽶Ƶֱ internal grievance process,㽶Ƶֱ wrote Renée de Bellefeuille, the service㽶Ƶֱs chief human resources officer.

That report did not describe how frequently cases were resolved to the satisfaction of complainants.

CSIS spokesperson Eric Balsam said in an emailed statement that some complaints took longer than normal to complete.

㽶ƵֱOn occasion, a notice of occurrence may take longer to resolve given other mitigating circumstances that may have an impact on the process,㽶Ƶֱ Balsam said. 㽶ƵֱFor example, the temporary absence of either party, or availability of investigators.㽶Ƶֱ

Several employees were suspended between 2020 and 2024 and two were terminated, but Balsam said CSIS is 㽶Ƶֱnot in a position to reveal the nature of the conduct for which the employees were suspended and/or terminated because providing details for such a small number of files could breach privacy obligations.㽶Ƶֱ

Balsam added that the service has 㽶Ƶֱseen a higher number of grievances, complaints and conduct cases since the beginning of 2024.㽶Ƶֱ

The tables list four occurrences as sexual harassment and violence and 45 cases as non-sexual.

In the December town hall meeting, Vigneault told staff the senior officer accused of rape had left the service the day before.

The man㽶Ƶֱs accusers have said he abused them in CSIS vehicles while on covert missions, in one case losing sight of a surveillance target because he allegedly drove to a car park to rape his CSIS partner.

The officers said they could not go to police because they feared breaching the CSIS Act by identifying themselves and their alleged attacker as covert officers, an offence with a penalty of up to five years in prison.

Vigneault㽶Ƶֱs letter to LeBlanc says he told staff there existed an 㽶Ƶֱauthority and process to report a crime to the police.㽶Ƶֱ

A former CSIS employee who worked in a supervisory capacity in Ontario said her harassment complaint against a high-level managerwas among those that remain outstanding.

She said she also filed a complaint on behalf of another employee as a witness but has not been contacted in the two years since it was submitted to CSIS.

The former supervisor, who spoke on the condition of anonymity because of the CSIS Act㽶Ƶֱs prohibition against identification, has since left the agency.

She said in an interview that the behaviour of the new senior manager prompted the group to 㽶Ƶֱcome to me with concerns.㽶Ƶֱ

㽶ƵֱThen people started coming with more formalized complaints,㽶Ƶֱ she said. 㽶ƵֱI had to tell people that either you have to report something or I have to report something.㽶Ƶֱ

She said the manager was 㽶Ƶֱhighly problematic,㽶Ƶֱ gossiping about employees, revealing highly personal information and 㽶Ƶֱmaligning㽶Ƶֱ peoples㽶Ƶֱ character behind their backs.

The former supervisor said she knew formalizing complaints against someone well-connected in the service would be like signing her own 㽶Ƶֱcareer death warrant.㽶Ƶֱ

㽶ƵֱI㽶Ƶֱm in a position where I have to say something and in saying something, I㽶Ƶֱm probably not going to be believed,㽶Ƶֱ she said. 㽶ƵֱNo one was going to want to touch me after that.㽶Ƶֱ

She said that since filing the complaint in 2022, she had left the service for an unrelated job.

㽶ƵֱIt was making me sick,㽶Ƶֱ she said. 㽶ƵֱI couldn㽶Ƶֱt bear the weight of it anymore and I thought I had nowhere else to go.㽶Ƶֱ

She said she believed the complaint process had 㽶Ƶֱutterly stalled,㽶Ƶֱ and she had not received updates as required. This could be due to the 㽶Ƶֱslow machinery of government,㽶Ƶֱ she said.

㽶ƵֱPROBLEMATIC BEHAVIOUR㽶Ƶֱ IN CSIS OFFICE

The documents obtained by The Canadian Press also show how CSIS responded to the turmoil in the B.C. surveillance office.

In addition to the two officers who said they were sexually assaulted, two other officers supported their claims and said bullying and harassment were rife in the office.

The documents show the service commissioned a 㽶Ƶֱworkplace climate assessment㽶Ƶֱ for the office last year. A Nov. 22 letter from B.C.㽶Ƶֱs assistant director general 㽶Ƶֱ whose name is redacted 㽶Ƶֱ says the assessment followed allegations of 㽶Ƶֱproblematic behaviour with respect to inappropriate conduct, harassment, leadership issues etc., that has resulted in a perceived toxic work environment.㽶Ƶֱ

But the assessment did not look at the complaints of sexual assault and other wrongdoing made by the two women officers against their senior colleague, who was decades older than them, the documents show.

The assessment㽶Ƶֱs terms of reference say the process focused instead on the 㽶Ƶֱcurrent work environment,㽶Ƶֱ and it would 㽶Ƶֱnot consider information from employees that was previously provided under a separate formal process.㽶Ƶֱ

A redacted copy of the assessment dated Jan. 22 said staff indicated 㽶Ƶֱa workplace culture that is perceived as fairly positive (with some definite exceptions).㽶Ƶֱ

The unit㽶Ƶֱs 㽶Ƶֱmain shortcomings㽶Ƶֱ involved the handling of complaints, 㽶Ƶֱespecially those related to inappropriate conduct like disrespect, bullying, harassment etc.㽶Ƶֱ

㽶ƵֱThere is a general sense that accountability is significantly lacking and that the enforcement of policies and procedures is often weak,㽶Ƶֱ the assessors wrote.

The assessment found the unit was understaffed and there had been 㽶Ƶֱa relatively high turnover recently, especially with respect to female members leaving the unit,㽶Ƶֱ causing a 㽶Ƶֱdistinct gender imbalance.㽶Ƶֱ

It said the workplace was 㽶Ƶֱmale dominated㽶Ƶֱ and there was an 㽶Ƶֱintergenerational divide㽶Ƶֱ between staff.

However, the assessment said staff 㽶Ƶֱstrongly disagreed㽶Ƶֱ the workplace was 㽶Ƶֱtoxic,㽶Ƶֱ but there was a 㽶Ƶֱperceived lack of leadership㽶Ƶֱ which contributed to 㽶Ƶֱhighly ineffective conflict and complaint handling approaches.㽶Ƶֱ

The two B.C. officers who said they were sexually assaulted lodged anonymous lawsuits in B.C. Supreme Court.

One was dismissed last September on technical grounds that the officer had not exhausted the internal CSIS complaints process, which was 㽶Ƶֱongoing.㽶Ƶֱ She said this week that she had 㽶Ƶֱnever been told (by CSIS) that it was still an ongoing investigation at any point.㽶Ƶֱ

The officer said previously that a report for CSIS with a protected security classification had concluded her rape complaint was unfounded on the balance of probabilities.

The court file for the other officer has been inactive since it was filed in June 2023, with no public response filed by CSIS. Her accusations were investigated by CSIS as part of the other woman㽶Ƶֱs complaint.

Matt Malone, an assistant law professor at Thompson Rivers University who specializes in workplace investigations, reviewed the workplace assessment, and said its language suggested 㽶Ƶֱsystem-wide problems with leadership㽶Ƶֱ in the unit.

㽶ƵֱThis is very much a situation of where there㽶Ƶֱs smoke, there㽶Ƶֱs fire,㽶Ƶֱ he said. 㽶ƵֱThis workplace assessment is indicative of deeper rooted problems in the service, and you can see that there is an admission that most parties disagreed with the characterization of 㽶Ƶֱtoxic work environment,㽶Ƶֱ but there㽶Ƶֱs very uniform and very consistent discussion around the shortcomings of leadership.㽶Ƶֱ

Vigneault announced on July 4 that he was retiring from the service after seven years at the helm.

The former Ontario CSIS supervisor said she lodged her complaint in 2022 out of a 㽶Ƶֱstrong sense of duty and responsibility,㽶Ƶֱ hoping to trigger not only a change in the individual, but also 㽶Ƶֱbigger change within the organization around leadership.㽶Ƶֱ

Almost two years later, she said she had little faith such top-down change would happen.

㽶ƵֱYou can barely remember what you had for breakfast yesterday. Who㽶Ƶֱs going to remember what was said or not said in a meeting once upon a time?㽶Ƶֱ she said.

㽶ƵֱInvestigations are still ongoing, but when you have five or six complaints filed against one manager all in under a year and you continue to promote that person and give them incredible, incredible career opportunities, I don㽶Ƶֱt actually think the organization has been ready to accept responsibility.㽶Ƶֱ

㽶ƵֱThe leadership were born and raised in that same organization. They don㽶Ƶֱt know anything different,㽶Ƶֱ she added. 㽶ƵֱHow do you change that? I don㽶Ƶֱt know.㽶Ƶֱ





(or

㽶Ƶֱ

) document.head.appendChild(flippScript); window.flippxp = window.flippxp || {run: []}; window.flippxp.run.push(function() { window.flippxp.registerSlot("#flipp-ux-slot-ssdaw212", "Black Press Media Standard", 1281409, [312035]); }); }