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What customers need to know as job action threat looms at Air Canada

Questions about rebookings and refunds fly frequently as pilots poised to drop notice this weekend
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Air Canada pilots air silhouetted while holding signs during an informational picket at Vancouver International Airport in Richmond, B.C., on Tuesday, August 27, 2024.THE CANADIAN PRESS/Darryl Dyck

You香蕉视频直播檙e packing your bags but still don香蕉视频直播檛 know if Air Canada will be taking you to your planned destination.

Calgary-based travel agent Lesley Keyter says she香蕉视频直播檚 been fielding questions from people travelling this weekend and next week about whether to cancel their trip or change their flight as a potential work stoppage looms.

香蕉视频直播淚 have tried to reassure people, if they look back historically, these disruptions typically don香蕉视频直播檛 last longer than maybe four, five days,香蕉视频直播 Keyter, owner of the Travel Lady, said.

香蕉视频直播淏ut of course, the ripples from that continue along much longer than that and people香蕉视频直播檚 confidence is shaken.香蕉视频直播

The union representing Air Canada pilots is in position to strike as soon as Sept. 18, so the required 72 hours香蕉视频直播 notice could come over the weekend. Here香蕉视频直播檚 what travellers need to know:

What happens to my flight if there is a strike or lockout?

In case of labour action, all Air Canada flights will be cancelled. Ticket holders will be eligible for a full refund regardless of the fare type.

Air Canada has said it will notify its customers within 48 hours of the scheduled departure time if their flight is cancelled and rebook them on another flight, depending on available seats. They will be rebooked on another partner or competitor airline within 48 hours of the original departure time.

No additional compensation other than the rebooking, such as food or accommodation, is offered in a strike situation, which the airline deems out of its control.

I have a flight booked next week. What do I need to know about possible cancellations?

If the flight is cancelled, Keyter suggests reaching out to the source of the booking. For example, Air Canada will be the point of contact if the fare was purchased through the airline. If it was booked through a third-party site or travel agent, they will deal with the cancellations.

I want to change my flight. What are my options?

If a traveller has purchased a refundable fare, they can get a full refund from Air Canada and book a spot with another airline. For non-refundable tickets, passengers can get credit for a future flight or book travel before Sept. 15 or between Sept. 24 and Nov. 30.

Keyter said passengers have to evaluate their destination and what the travel arrangement is like when making changes to plans. If the traveller absolutely has to travel, she suggests getting Air Canada credit to use later while also booking another flight.

Cancelling or changing my travel dates isn香蕉视频直播檛 an option for me. What can I do?

Keyter suggests booking a fully refundable flight elsewhere as a backup if a traveller has a non-refundable ticket. Air Canada has offered to change dates or allow future travel credit but no refund on such tickets.

香蕉视频直播淏ooking a fully refundable ticket as an insurance backup is an expensive option because we香蕉视频直播檙e looking at a last-minute full-fare ticket,香蕉视频直播 Keyter said. 香蕉视频直播淚f financially they can afford that, then maybe that gives them peace of mind.香蕉视频直播

Keyter likened the situation to the threat of a WestJet strike earlier this year.

香蕉视频直播淚 was going on a trip that I could not miss. I was going for a family funeral in Europe,香蕉视频直播 she recalled. Keyter decided to secure her trip with a fully refundable flight as insurance, in case the airline went on strike.

香蕉视频直播淚t was a big chunk of money and I didn香蕉视频直播檛 feel comfortable about it,香蕉视频直播 she said. In the end, the strike didn香蕉视频直播檛 happen so she was able to refund the fare.

Will buying insurance help?

Most insurance does not cover labour disruptions because they are considered known risks rather than unexpected weather and other traditionally insured events.

When will I get my money back?

The airline is obliged to refund the amount within 30 days of the flight cancellation under Canada香蕉视频直播檚 Air Passenger Protection Regulations.





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