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㽶ƵֱOne Big Bundled Family㽶Ƶֱ: The success behind Kelowna㽶Ƶֱs Burger Baron

The Burger Baron team is a family of 11, and the customers are an extension of that family
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The crew at Kelowna㽶Ƶֱs Burger Baron. From left to right: Owner Karrin Morris, staff members Fay Harley and Pamela Butcher, manager Lucas Findlay and staff member Amandip Bassi. (Aaron Hemens/Capital News)

Every Monday for 16 years, Flore Langeslag would make a trip to Burger Baron Kelowna to indulge in the burger joint㽶Ƶֱs iconic mushroom swiss burger.

The 78-year-old got her first taste of Burger Baron in 1970 at the Lethbridge, Alta., joint 㽶Ƶֱ one of the restaurant㽶Ƶֱs original locations.

㽶ƵֱOur office, at 12 p.m., we would line up. All about 40 employees,㽶Ƶֱ said Langeslag.

When she moved to Kelowna 28 years ago, she was surprised to discover that the town was home to a Burger Baron 㽶Ƶֱ the only one in the province at the time. However, for the last four years, Langeslag lived in Abbotsford and was forced to live without the quench that comes with every bite of a juicy Burger Baron burger.

㽶ƵֱWe just moved back from Abbotsford four weeks ago. Then I said to my husband, let㽶Ƶֱs go to Baron Burger,㽶Ƶֱ she said.

Not only is she happy to be reunited with the simplicity, quantity, textures and prices of the burger shop㽶Ƶֱs meals, but she said that she㽶Ƶֱs excited to be back in the restaurant㽶Ƶֱs retro, cozy and homey environment.

㽶ƵֱIt reminds me of my younger days. I feel like I㽶Ƶֱm 30 years old,㽶Ƶֱ she said. 㽶ƵֱThis is my favourite fast-food restaurant. This is my favourite.㽶Ƶֱ

READ MORE: The Baron is back, and it㽶Ƶֱs booming

Langeslag belongs to just one of the many generations of people in Kelowna who have fallen in love with the establishment since it became a staple in town when it opened more than 60 years ago.

㽶ƵֱIn the beginning, you really felt like you had to live up to it,㽶Ƶֱ said Karrin Morris, who took over ownership of Kelowna㽶Ƶֱs Burger Baron five years ago.

㽶ƵֱPeople have high expectations. But now that we㽶Ƶֱve stabilized, it makes it even more fun to work knowing how people feel about this place.㽶Ƶֱ

She added that the fast-food restaurant, located at 140 Rutland Rd. N, is more than just a place that sells burgers, fries, donairs, milkshakes and everything in between 㽶Ƶֱ the Burger Baron team is a family of 11, and the customers are an extension of that family.

㽶ƵֱWe have such a community here. Everybody feels like they㽶Ƶֱre part owner and part of the Burger Baron. That㽶Ƶֱs what makes it exciting,㽶Ƶֱ she said. 㽶ƵֱThey㽶Ƶֱve been here longer than me 㽶Ƶֱ longer than all of us 㽶Ƶֱ They feel like they㽶Ƶֱre part of the owner or the success of the Burger Baron.㽶Ƶֱ

Fay Harley has been working at the Kelowna location since 1999, and she said she plans on staying with the restaurant until retirement.

㽶ƵֱI㽶Ƶֱve worked in a lot of restaurants, and this one makes you feel good. When you come in, it㽶Ƶֱs up and it㽶Ƶֱs happy. Hearing staff laugh in the back, you know it㽶Ƶֱs a good place,㽶Ƶֱ she said. 㽶ƵֱWe㽶Ƶֱll dance and tell jokes. It㽶Ƶֱs a real family restaurant.㽶Ƶֱ

Harley㽶Ƶֱs colleague, Pamela Butcher, has worked at the restaurant for five years, and she echoed both Morris㽶Ƶֱs and Harley㽶Ƶֱs sentiments.

㽶ƵֱTo feel everyone and have a family, it㽶Ƶֱs good to have that same environment when you go to work. It㽶Ƶֱs cool that we㽶Ƶֱre one big bundled family,㽶Ƶֱ said Butcher.

Amandip Bassi㽶Ƶֱs first job since coming to Kelowna from India in 2016 was at Burger Baron, and she㽶Ƶֱs remained at the restaurant ever since.

㽶ƵֱI know most of the customers by their name. It㽶Ƶֱs a really friendly thing,㽶Ƶֱ said Bassi.

She added that she㽶Ƶֱs never once thought about quitting her job, with the reason being her co-workers and Morris, who she said treats her like a daughter.

㽶ƵֱPeople will not want to go their work because they don㽶Ƶֱt like working there,㽶Ƶֱ said Bassi. 㽶ƵֱBut for me, they㽶Ƶֱre just my other family. I㽶Ƶֱm going there, have fun and then I come back home.㽶Ƶֱ

Manager Lucas Findlay has been with the restaurant for just under seven years, and he said he couldn㽶Ƶֱt picture a life without Burger Baron.

㽶ƵֱThis is kinda my baby. I put so much time and effort into this place, and I don㽶Ƶֱt wanna go do anything else,㽶Ƶֱ said Findlay.

He estimates that there are around 50 regulars who frequent the restaurant every week, while Butcher placed that number closer to 100.

㽶ƵֱThey like our food and they like our company. They like our opinions,㽶Ƶֱ said Butcher. 㽶ƵֱI ask them how their day is going and they㽶Ƶֱre like, 㽶ƵֱUgh.㽶Ƶֱ That㽶Ƶֱs why you㽶Ƶֱre here 㽶Ƶֱ you want a burger.㽶Ƶֱ

Recently, the restaurant added Amanda㽶Ƶֱs Spicy Chicken Burger to their menu in honour of Morris㽶Ƶֱs late daughter Amanda. She worked at the restaurant for over a year before she died a year and a half ago.

㽶ƵֱIt㽶Ƶֱs everything. By doing that, it kind of continues her legacy,㽶Ƶֱ said Morris. 㽶ƵֱShe㽶Ƶֱs here. Everybody here knew her and loved her. She㽶Ƶֱs with us.㽶Ƶֱ

Amanda was Findlay㽶Ƶֱs best friend, and Morris said the two were like brother and sister.

㽶ƵֱShe was part of this family too. It㽶Ƶֱs neat that she㽶Ƶֱs still here with us,㽶Ƶֱ she said.

She added that the family-driven approach in the workspace has been key to the restaurant㽶Ƶֱs success.

㽶ƵֱMy success is my team. If they don㽶Ƶֱt love their job, it wouldn㽶Ƶֱt be a success, right?㽶Ƶֱ she said. 㽶ƵֱIt all comes from their heart, as well as mine. So I give back. I give back to my team. Without them, I wouldn㽶Ƶֱt be successful.㽶Ƶֱ

READ MORE: Burgers are back in Rutland



aaron.hemens@kelownacapnews.com

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